Processing and Delivery Times
Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. Please allow 24-48 hours for order processing. Once your order is placed you will receive an email confirmation. A second email will be sent when your order is shipped.
Free US Ground Standard shipping on all orders
We offer UPS next day, 2nd day, 3rd day shipping. Orders shipped next day air will be charged a flat rate of $60. Orders shipped 2nd day air will be charged a flat rate of $30. Orders shipped via 3rd day air will be charged a flat rate of $25.
At this time we are able to ship to the following countries: Canada, France, Germany, Japan and United Kingdom. Orders shipped via International Shipping will be charged a starting rate of $100 and up depending on the total value of the order. All orders to be shipped outside the continental United States, Hawaii or Alaska must have the same billing and shipping address. All orders to be shipped outside the continental United States, Hawaii and Alaska will be shipped via Fed Ex International Economy. Product and shipping prices displayed do not include applicable duties and taxes. The recipient is responsible for all import duties and taxes that are required by local government: these fees must be paid in order for your order to be released by your local customs and before your order can be delivered to you. We are unable to advise what your duties and taxes might be for your order but we suggest you contact your local customs authorities for further information.
Mrs. President & Co. does not ship to Post Office Boxes (PO Boxes).
RETURNS & EXCHANGES
We want you to be completely happy with your order. If you are not satisfied we will gladly accept returns and exchanges accompanied by the original receipt and original packaging ( all returns must be unworn and unused) within 14 days of purchase. We regret that we don't offer refunds on original shipping costs. You may return product(s) to Mrs. President & Co. only after obtaining a Return Authorization (RA) number from a Customer Representative at firstname.lastname@example.org. Please include your order number and you will receive a reply with your RA number within 24-48 hours. Please note that ALL SALE items are final sale and are not eligible for return or exchange.
After the 14 days grace period, only unopened/unused products will be accepted for exchange only within 30 days of purchase with a valid receipt.
Please do not dispose of any of the original packaging and/or return any merchandise to us without the Return Authorization (RA) number. When sending your items, we advise using an insured carrier such as Fed Ex, USPS Priority insured or UPS insured. This will enable you to track your package. Please note that Mrs. President & Co. cannot assume responsibility for packages that are lost or stolen in the mail.
Please send your returns to:
Mrs. President & Co.
1613 Chelsea Road #147
San Marino, CA 91108
All Sale items are FINAL SALE and not eligible for return or exchange.
Prices are subject to change at any time without prior notice. We reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part.
Items that are currently out of stock will take about 12 weeks to arrive as each piece is hand made. Please check back again after this time frame.
Sales tax is currently applied to the majority of shipping addresses within the United States. Sales tax will be automatically applied to your order at checkout.
CREDIT CARD USE
Mrs. President & Co. accepts the following credit cards and payment options:
American Express, VISA, Mastercard, Discover, PayPal
Your may contact Mrs. President & Co. at email@example.com for further information on your order.
Proper care will preserve the beauty and shine of your Mrs. President & Co. accessory. Please avoid spraying products on you hair while wearing our hair accessory. Take care to avoid exposing your accessory to substances containing bleach or ammonia and remove your accessory before swimming in chlorinated water or the ocean. Please use a soft cloth to remove any oils or dirt after use. To avoid scratches, each piece should be stored separately, preferably on top of a soft surface such as a soft cloth. Please don't drop your accessory as it may cause the enamel to chip off.
At this time we are unable to accommodate repairs and will treat damaged items on a case by case basis. Please email your concern to firstname.lastname@example.org.
PRODUCT RECOMMENDATION PER HAIR TYPE
Please look at each product description to find the product that best fits your hair type.
MRS. PRESIDENT & CO. POINTS OF SALE
Please email us at Info@mrspresidentandco.com to inquire about the store nearest you.